Header Car Icon

get free! shipping on order over Tk 2000

How To Buy      Contact

Site Logo
Hello : 01768-744665,01815-662477

Return Policy and Cancellation

Return Policy:

At classymalls.com we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.

We will try our best to replace the product to your satisfaction. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same (delivery man + product together) and share with us. To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.

1. All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
2. We would not be able to accept a product if it shows sign of being broken or tampered with by you.
3. We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
Please Note: We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.We will take 7-10 working days and let you know the shipping date.
Some question answer that will help you lot:

How do I return an item purchased on classymalls.com?

If you've received an item in a 'Damaged', 'Defective' then you can return this item. To return this product you can follow this step:
1. By sending return request. (To send return request login to the classymalls.com go to my account then click return. Put all the require information and send it to us.
2. Direct call to our customer services team.

What is the Friendly Return Policy of classymalls.com?

At classymalls.com, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as ecstatic as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or call our customer care team. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

We assure you that all products sold on classymalls.com are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with classymalls.com advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 20 Day Replacement Guarantee for all other categories from other sellers.

In any case, all your purchases on classymalls.com are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues.

Replacement:

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you exchange it with other product, no questions asked.

Exchange:

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.

How do I cancel my order?

If it’s a COD/CCD order:

You can cancel your COD or a CCD order any time prior to its shipment. · Registered customers can check the order details by clicking on "My Orders". · Next Page will show you all your existing orders under Order Summary. · Click on the Purchase Id you want to cancel. · Click on "Cancel Order" next to your Order Id that you wish to cancel

If it’s a Pre-paid order:

· If you wish to cancel an order, please contact our Customer Support team and let us know the reason for it. · Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible. · If you still do not wish to continue with your order, we’ll cancel it without any further delay. · Once the order is cancelled, a confirmation email will be sent to your registered email ID.

How long will it take to process a cancellation request?

Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same. In case your order has been "Shipped", we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier.
If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.
However, if you opt for having the money transferred back to the source of transaction,while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

Why did ClassyMalls cancel my order?

Your order can be cancelled due to any of the below reasons:
· Technical issues related to pricing information.
· Non-availability of the product(s).
· Payment problem identified by Fraud Detection Department.
Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

Can I add items and combine orders after I have placed an order?

We currently do not allow the facility of adding or combining orders once they have been placed. In case of COD orders that have not been shipped, you may cancel the order and place another one.

How will I know that my order is cancelled?

You shall receive an automated e-mail once the order is cancelled. You can also check the Cancellation status by visiting "My order" segment under "My account" section. Usually, it takes upto 48 hours to process cancellation.